Meet Our Leadership Team

Creating experiences and events that impress starts at the top. This is the team that never settles for second best.

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MONICA GOMEZ

FOUNDER + PRESIDENT

Monica is our fearless leader. A visionary and a self-described perfectionist who is intentionally hands-on with all projects—because she absolutely loves the work and the clients. When we say “love,” we’re not exaggerating. Monica is beyond passionate about our work here at The Concierge Club.

“I am so excited when Monday comes around,” she confesses, “because I actually miss my employees and clients over the weekend!”

As President, Monica has her hands in a lot of pies. She oversees business development, sales, ideation, budget management, client relationships, and on-boarding. She does it all really, because she loves it all.

Her greatest asset is her people magnetism. People are drawn to Monica, and she to them. She’s a natural networker and relationship builder—She does what she says she’s going to do when she says she’s going to do it. She’s intelligent, creative, witty, dynamic. And she doesn’t take any shit. We couldn’t imagine anyone else at our helm.

CASEY KELNECK

EXECUTIVE DIRECTOR

Bio coming soon…

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LORRAINE CHILELLI

CHIEF HUMAN RESOURCES OFFICER

Bio coming soon…

ELVIRA MUFFOLINI

DIRECTOR OF EVENTS

Elvira is a ball of fire. Her endless energy and passion coupled with her taste for excess and desire for excellence — bar none — make her a natural born leader. She leads our events team with an irreverent attitude and a healthy dose of optimism. There is nothing that Elvira can’t make happen.

“My daily mantra is: You win, I win,” she says. “So I audit every detail in the process — before, during, and after events — aiming to improve every level of the experience always.”

As Director of Events, Elvira runs the show. She’s responsible for nurturing an idea into a full blow, get-people-talking event that goes off from start to finish without a hitch. It’s a lot of responsibility for one woman to bear, and Elvira takes it on with grace and tenacity, too.

Elvira has over 30 years of experience specializing in luxury event management and a portfolio dripping with opulence. Our clients praise her as an “Architect of Atmosphere” who ensures that every detail over every event is polished. There’s no one more impressive in the business, if you ask us. Her talent to bring each client’s unique vision to life is simply unparalleled.

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TANIA POLLACK

ACCOUNT MANAGER

Tania is a bundle of extreme positivity. She has an innate ability to bring joy to complex projects and challenging situations. Connecting with clients, bridging gaps, and developing unbreakable relationships is more than a job for Tania, it’s actual fun. She gets a kick out of relationship building and is often found grinning ear to ear.

“I don’t even notice when I work overtime,” she confesses, “because I love it here. I’m having so much fun!”

As an Account Manager, Tania’s responsibilities are lofty. She oversees a portfolio of customers—all with unique needs. She takes great care to dig deep and understand their vision, needs, and objectives so she can manage and inspire our internal team to deliver beyond expectation.

If enthusiasm is what you want, Tania has it in spades. She loves our clients’ projects as much (and even more) than they do. Which makes her the most persistent, passionate, and professional person to bring dreams to fruition.

SARA TODARO

ACCOUNT MANAGER

Bio coming soon…

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ANDRÉ BASTIEN

DIRECTOR, SOLUTIONS & DESIGN XM

Andre is an ideas man. He rolls with the punches and brings creative solutions to the table that solve problems. He’s an extraordinary talent who can predict and avoid problems before they ever arise. He’s always one step ahead of a storm, and wowing everyone around the table with his solutions as a result.

“I thrive on attacking problems as they come,” he says. “And creating solutions that are not just practical, but are also beautiful and effective, too.”

As our Solutions and Design Director, Andre not only conceptualizes brilliant ideas, but is also responsible for bringing those ideas to life. Every creative concept must be implementable. He is a perpetual prototyper, working tirelessly to transform bold ideas into functional realities. And he doesn’t quit until he figures out how to do it.

He is a master 3-D modeller, a seasoned woodworker, and an impressive artist who often leaves our clients with their jaws agape, saying things like: “Whoa! We can do that?!” With Andre leading the charge, we can do and create nearly anything. And the result will get people talking. Most definitely.

JORDAN DANIEL

SR. STAFFING MANAGER & DIRECTOR OF ONBOARDING

Jordan is a collaborator. He brings great people together to do great things. Building and nurturing teams is second nature to Jordan. So is motivating a tribe to excellence.

“There is literally no obstacle that cannot be overcome,” says Jordan. “Our common goal is excellence. And we always get there.”

As our Senior Staff Manager, Jordan is responsible for managing our field teams—brand ambassadors, promotional models, and specialty staff. He’s also tasked with ensuring those team are nothing short of amazing. Every time. A task he delivers on time and again.

Jordan’s innate ability to inspire brilliance in our field teams, keeps clients happy and brand experiences impressive. He never settles for anything less than outstanding and motivates our teams to push what’s possible every time. He’s the right leader for a branded army.

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NAOMI BAHTA

ACCOUNT COORDINATOR

Bio coming soon…

ADAM FILIPOWICZ

DESIGNER / 3D VISUALIZATION ARTIST

Bio coming soon…

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ELLE BOND

SOCIAL MEDIA MANAGER

Elle is our resident social media powerhouse. With a strong background in marketing and modelling, Elle’s started with us as a talented brand ambassador for companies like Audi, Guess and Rockstar Energy. With poise and passion, Elle proved to be an essential asset to the company and was soon promoted to bigger projects with high-profile clients such as Justin Bieber, Dragon’s Den, and Guerlain cosmetics.

Brimming with a creative spark, Elle draws in new talent and is responsible for making social media integral to our growing success. With a toolkit full of essential and marketable skills such as Photoshop, content writing and design, Elle has always welcomed new challenges with a positive attitude and hardworking spirit. Elle’s aspirational people skills and strong work ethic make her a welcome addition to the company.